Complete Tile Collection

Stone, Ceramic, Glass, Mosaic, Countertops & More...


The largest, exceptionally tasteful collection of tile & stone materials ever assembled...

Store Policies

Shipping Policy

 

Free Standard Shipping - Sidewalk Delivery for larger orders is applicable for online orders over $1,500 of products which specifically state "Eligible for Free Shipping" (after all trade/promotional discounts) before tax is applied. Free shipping is only applicable on orders that ship within the continental United States and is not valid for international orders. Additional charges will apply for orders shipping to Alaska and Hawaii, to be quoted once order is received. Additional services such as limited access, re-delivery, storage, etc. will be billed as additional charges to the client.

 

Showroom orders which involve the services of our Tile Design Specialists may not qualify for free shipping due to the high cost of maintaining great people to assist you!

Showroom orders which involve the services of our Tile Design Specialists may not qualify for free shipping due to the high cost of maintaining great people to assist you!

 

Samples are normally shipped within 2 business days unless expedited shipping is requested.

 

Stocked items are generally shipped in 3 - 5 business days.

 

Made to Order items will be shipped once completed and according to their lead times.

 

All truck deliveries are curbside unless special arrangements have been made. Tile weighs a lot, make sure you are able to handle the delivery or arrange to have enough help on your jobsite. If you need a lift-gate for your shipment let us know, the trucking companies charge an additional fee. Otherwise the tile will need to be lifted from the back of the big, high truck which takes time and energy (or a forklift).

 

You must inspect your shipment immediately upon receipt. If the shipping company has damaged your merchandise in transit, call your Complete Tile representative right away. Note any visible damage on the trucker’s delivery receipt. If there was hidden damage, take photos and keep the shipment intact for possible inspection by the shipping company. We will then file a shipping claim with the delivery company.

 

Make sure to schedule your installation after you receive and inspect your tile shipment. Complete Tile Collection does not accept responsibility for delays in project schedules based on shipments.

Samples Policy

 

The sample you will receive is a generic representation for general reference. The material in your actual order will vary from this sample in color. Once your actual order is placed, you may request an approval sample from current stock be sent to you prior to shipment of the order.

 

There is a limit to the number of samples for one item you can order. Some items have a limit of 1 sample per client, while others may have a limit of 2 or 3.

 

Samples are not refundable, however if they are in new condition and you wish to send them back to us, we will make sure they are recycled or donated to various arts or school programs we support.

Return/Cancellation Policy:

 

Samples are not refundable, however if they are in new condition and you wish to send them back to us, we will make sure they are recycled or donated to various arts or school programs we support.

 

Custom, cut to size, made to order or special order products are not refundable. They are made for your project specifically and not stocked; therefore we cannot accept any returns whatsoever.

 

Within 7 business days, new material in unopened boxes can be returned for credit. All returns are subject to a 30% re-stocking fee. Buyer must pay the return shipping costs (and the original cost to ship). You must contact your Complete Tile customer service rep to obtain a return authorization number. Credit is subject to inspection upon return of merchandise to the warehouse. Any chipped, scratched, dirty or damaged material cannot be credited, we will advise you of the results after inspection and prior to credit.

 

Orders of stocked items can be cancelled for a full refund before they have shipped. Once shipped, the standard return policy applies.

 

Absolutely no returns or claims after installation, the material is no longer usable or saleable. Please inspect and be certain that the material meets your needs before installation.

Terms of Sale

 

A minimum of 2/3 deposit is required for all orders. All orders must be paid in full prior to delivery.

 

Custom, cut to size, made to order or special order products are not refundable.

 

All deliveries are curbside unless specified otherwise. Materials must be inspected immediately upon delivery.

 

Pricing & availability subject to change without notice.

 

Natural stone and crackle finish ceramics must be sealed with a penetrating sealer.

 

Shipping charges are estimated and actual final charges will be reflected on the final invoice.

 

Natural stone will have variations in color, veining & texture. These inherent random qualities are what produce beautiful results and are not considered defects.

 

Due to the special nature of our tile, stone and mosaic products, your final order may not exactly match our displays & samples. Due to unique manufacturing processes and the variations of products of nature, please expect variations.

 

Absolutely no claims or returns after installation.

Privacy Policy

 

Your privacy is well respected here! Complete Tile Collection will never sell your information. We would like to send you respectful updates once in a while, but say the word and hear from us no more. Simply opt-out at any time you wish.


The largest, exceptionally tasteful collection of Tile & Stone materials ever assembled...

MOSAIC

CERAMIC

STONE

GLASS

 

Metal


PORCELAIN

Penny Round Tile

ECOFRIENDLY


SEALERS AND CLEANERS

Complete Tile Collection
Complete Tile Collection

Complete Tile Collection

42 West 15th Street New York, NY 10011   Tel 212-255-4450   Fax 212-727-3851

Copyright © 2016, The Complete Tile Collection, LLC. All Rights Reserved

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